Live search returning matching products as the visitor types 'knee pain'
GIF pending
The Win

Finding the product

A visitor searches "knee pain." The AJAX dropdown returns matching products and articles as they type, with the search term highlighted. They pick a product from the dropdown and land straight on it — no results page, no reload.

Search without live results leading to empty results page and visitor leaving
GIF pending
The Problem

The dead end

The same search without live results. Nothing appears under the search bar, so the visitor hits Enter, waits through a full page reload, and gets "No products found" plus a row of unrelated suggestions. They try a second phrase, get the same wall, and close the tab.

No-results search offering product request option, converting to a lead
GIF pending
The Recovery

Capturing the demand

A search for "shockwave gel" returns nothing — but the dropdown offers "Request this product." One click opens a request form with the search term and a reference number already filled in. The visitor types only their name and contact details and submits. A lost session becomes a qualified lead.